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Policies

NORTHERN PINES RESORT POLICIES

LODGING POLICIES

The Northern Pines Resort is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least 7 (seven) days* prior to your arrival date to cancel your reservation.

In the unlikely event that you must cancel with less than one weeks notice (7) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s),a partial refund may be made.

A Deposit in the amount of 50% is taken at the time of booking to guarantee your reservation and is due at the time of reservation. The balance is due the date of your reservation. Major credit cards are accepted.

Rates/policies are subject to change and vary during high impact periods and special requests. *A 30 day cancellation notice is required on whole house bookings and for some holidays and special events. The resort also reserves the right to move cabin reservations to equal units. This confirmation is only confirming a room or cabin type, not a specific cabin. We will make every attempt to give you the room unit requested or shown on this confirmation. Please understand that circumstances may exist that cause us to change your confirmed unit to an identical one without notice.

Check-in: 4:00 PM - 10:00 PM. If arriving outside of check-in times, please call to make arrangements.

Check-out: 10:00 AM.

Each unit is fully furnished including bath towels, dish towels, paper towels, trash bags and a charcoal grill. Please note the convenience store is located within the resort office in case of any items that you may forgotten.

While we do provide bath towels in each cabin, daily towel refresh service is not included. All guests have access to our 24-hour resort laundry or you can ask for daily towel service for an incremental charge. Please inquire with the resort office if you would like to add on this service.

Absolutely No Smoking inside our residences ; however designated outdoor smoking areas are available. A $250 deep cleaning charge will be applied if there is evidence of smoking within the cabin or lodge.

We welcome you to bring your own boat to launch and dock on the pier, however you are only allowed one space per unit. Additional space may be available at the cost of $25.00 per day.

Pets are welcome to join you for an additional fee. A weekly amount of $150.00 will be required for all pets. For those staying nightly, the rate is $25 per day. Pets are not to be allowed on any resort furniture. A deep cleaning charge will apply for removal of pet dander on any cloth furniture.

NO CARRY IN FIREWOOD PLEASE
Please help us protect our trees and protect the beauty of the resort
and our surrounding area. To help prevent the spread of gypsy moth, emerald ash borer, oak wilt and other invasive pests and diseases, firewood is sold here at minimal markup to cover our costs.


GIFT CERTIFICATE POLICIES
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates have no cash value and as such cannot be redeemed for cash or used for gratuities.

RESTAURANT HOURS
The restaurant is open daily, and our restaurant and Tiki bar are open extended hours into the evening based on season. Please see our website or Facebook page for current hours based upon season.